Privacy Policy, and Terms and Conditions

Effective Date: 09/01/2025

By using our services, you agree to the following terms and conditions and privacy policy.

Data Collection and Usage

We collect personal data, including:

Direct Data: Information you provide (e.g., name, contact details, health information).
Automatic Data: Technical data (e.g., IP address, website usage).

This data is used to:

Provide and manage our services.
Maintain accurate clinical records using Halaxy.
Communicate with you about appointments and follow-up care.
Improve our services and website experience.
Fulfill legal and professional obligations.

Data Security

We prioritise the protection of your personal information:

Notes are securely stored using Halaxy software, which complies with GDPR and ISO27001 standards.
For note-taking during consultations, we use Heidi, a secure and GDPR-compliant tool that enables us to focus on your care while documenting notes accurately.

GDPR Compliance

You have the right to:

Access: Request a copy of your personal data.
Correction: Rectify inaccurate or incomplete data.
Deletion: Request data deletion, subject to legal and professional record-keeping requirements.
Restriction: Limit the processing of your data.
Portability: Receive your data in a portable format.
Objection: Object to the processing of your data for certain purposes.

To exercise these rights, contact us at info@bloomdietetics.com.

Data Retention

Personal data is retained only as long as necessary for the purposes it was collected or as required by law. Clinical records are stored in line with professional standards and legal obligations.

Cookie Policy

We use cookies to enhance website functionality and understand usage patterns. You can manage your cookie preferences through browser settings.

Third-Party Processors

We work with trusted third-party providers, including:

Halaxy: For secure clinical record storage.
Heidi: For efficient note-taking during consultations.

These providers comply with all relevant data protection laws.

Data Breach Notification:

In the unlikely event of a data breach, we will:

Take immediate steps to contain and assess the breach.
Notify affected individuals promptly.
Inform relevant authorities in accordance with legal requirements.

Children's Privacy

We do not knowingly collect data from children under 16 without parental or guardian consent. If such data is inadvertently collected, it will be deleted promptly upon discovery.

Confidentiality

All sessions are strictly confidential. We may contact your GP if we believe there is a serious concern about your safety. Clinical notes are stored securely and electronically.

Payment and Cancellation Policy:

Payment: A 20% payment is required to secure your booking for those paying for BACS. Without this deposit, we cannot guarantee your appointment slot. The remaining balance is due 24 ours before your appointment via BACS. Alternatively full payment and booking can be made via our website,
Cancellations: Notify us at least 24 hours in advance to avoid a 100% charge.
Missed Appointments: Charged at 100%.
Package Cancellations: Refunds for remaining appointments will be 50% of the current package price. Missed appointments cannot be rescheduled.

Insurance Providers

If you are claiming via your insurance, please contact your insurance provider to find out their coverage. Please note that some insurance cost covers may only be enough to cover a 30-minute appointment as example, in this case Bloom Dietetics may recommend purchasing an additional 30-minute appointment which you may need to fund yourselves to ensure you receive a full assessment and the best possible service for your condition.

Contacting You

By providing your contact details, you consent to us contacting you via phone or email. This includes communications about your appointments, follow-up care, and services.

Medical Disclaimer

The information on our website is not a substitute for medical advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Subscription

Purchasing products or services may subscribe you to our mailing list. You may unsubscribe anytime using the link in our emails or by contacting us directly.

Limitation of Liability

Bloom Dietetics will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services. This includes, but is not limited to, loss of data, loss of profits, or business interruption.

Changes to this Policy

We may update this policy occasionally. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.